|
< Back to Tech Desk | Visit Meridian Microwave |
|
|
|
CUSTOMIZED SUPPORT OPTIONS |
|
|
|
Meridian Microwave is pleased to offer the below support options, which may be purchased separately or in any combination. Ask us to customize a program for your unique requirements. |
|
|
|
Engineering Telephone Support |
|
Responsive (1-hour), highly qualified engineering telephone support for assistance in problem verification and troubleshooting. |
|
|
|
Overnight Advance Replacement of Defective Components |
|
Provides for advance overnight replacement of defective components (ODUs and IDUs) for a one-year contract period. This is a popular and highly recommended program, as cost-effective as it is convenient. Typical cost is 3% of equipment cost for year one and 6% for subsequent years. |
|
|
|
Extended Warranty (Parts & Factory Labor) |
|
Extends the original factory parts and labor warranty for renewable one-year contract periods. This is a popular option, protecting against unbudgeted out-of-pocket expenses. |
|
|
|
On-Site, Per-Diem Support |
|
Meridian engineers are available on a per-diem, pay-as-you-go basis. This is an economic alternative to a fixed price annual support agreement, since no cost is incurred unless an on-site visit is made. The downside is that per-diem support is on an availability basis, therefore we recommend it only for those who are self-sufficient or who have sufficient backup to withstand a microwave outage. |
|
|
|
On-Site Support with 4-Hour Response |
|
A 4-Hour on-site response assures the speediest response to any microwave failure, whether suspected or confirmed. Contact Meridian Microwave for pricing and availability. |
|
|
|
Scheduled Performance Verification |
|
While our microwave radios are maintenance-free and remotely manageable, a small percentage of our customers ask us to perform annual or semi-annual checks on the equipment to verify optimal link performance as part of an overall program of network maintenance. We do not generally recommend this service, however we're happy to provide it upon request. |
|
|
